Privacy Policy
1. Data controller
- Controller: Dra Marina Ruiz Sánchez
- Tax ID: 48570300
- Address: Maestro José Garberí Serrano, 5, Loc 5, 03540 Alicante
- Telephone: +34 680 43 09 45
2. Data processed
Through this website, identifying and contact data may be processed, including name, telephone number, preferred modality, preferred language, and any information voluntarily provided in the consultation request.
If health information is included in the consultation request or message, it will be treated as a special category of personal data.
3. Purposes of processing
- To manage requests for information or appointments.
- To reply to enquiries received through the form, WhatsApp, telephone, or email.
- To organize medical services and any related follow-up when appropriate.
- To comply with legal obligations and protect the professional legal position.
4. Legal basis
The legal basis for processing contact data is the application of pre-contractual measures at the request of the data subject and, where applicable, consent.
Where users provide health-related data through the website or contact channels, the legal basis will be their explicit consent for the purpose of responding to their enquiry.
5. Recipients and communication channels
Personal data will not be disclosed to third parties unless legally required or necessary for technical services related to the operation of the website or communications.
Requests submitted through the form are routed via WhatsApp. Use of this channel may involve processing by WhatsApp Ireland Limited and other Meta group companies, as well as possible international data transfers under their own terms and privacy policies.
Users are advised not to send more health information than strictly necessary for the initial contact.
6. Retention periods
Data will be stored for as long as necessary to handle the request and, afterwards, for the periods required by applicable law or while legal responsibilities may arise.
If a healthcare relationship begins, subsequent processing will also be subject to the applicable healthcare regulations.
7. Data subject rights
You may request access, rectification, erasure, objection, restriction of processing, and portability of your data, and you may withdraw your consent at any time by writing to Maestro José Garberí Serrano, 5, Loc 5, 03540 Alicante or by calling +34 680 43 09 45.
If you believe the processing does not comply with the law, you may lodge a complaint with the Spanish Data Protection Agency.
8. Security
Reasonable technical and organizational measures are applied to protect personal data against unauthorized access, loss, alteration, or improper disclosure, taking into account the nature of the information processed.
9. Web analytics, ad measurement and cookies
If you consent through the cookie banner, this website uses Google Analytics 4 (Google Ireland Limited) and Microsoft Clarity (Microsoft Ireland Operations Limited) to understand how the website is used and improve it, and Meta Pixel (Meta Platforms Ireland Limited) to measure the results of our ads on Facebook and Instagram.
These services process browsing data such as the IP address (which Google Analytics 4 does not log or store), the browser identifier, pages visited, time spent, device, language, approximate origin and interactions with the website (clicks on WhatsApp, phone or email, form submission, scrolling, FAQ questions opened). Microsoft Clarity may also record the session through heatmaps and recordings, with form fields and text masked.
Your name, the content of your messages and health data are not sent to these services. Measurement events do not include the reason for your enquiry.
- Purpose: aggregated statistical analysis, website improvement and campaign measurement.
- Legal basis: your consent (art. 6.1.a GDPR and art. 22.2 LSSI), which you can withdraw at any time via "Cookie settings" in the footer.
- Retention: Google Analytics data for 14 months at most; cookies as set out in the Cookie Policy.
- Recipients: Google, Microsoft and Meta, acting as processors or joint controllers depending on the service. They may transfer data to the United States under the EU-US Data Privacy Framework.
- If you reject cookies, no analytics or marketing cookies are set. With Google Consent Mode v2, Google may receive technical signals without identifiers that are used for aggregated statistical estimates.