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Privacy Policy

1. Data controller

  • Controller: Dra Marina Ruiz
  • Tax ID: 48570300
  • Address: Calle Arpon 11, Bungalow 29, 03540 Alicante
  • Email: info@marina-medicofamilia.com
  • Telephone: +34 680 43 09 45

2. Data processed

Through this website, identifying and contact data may be processed, including name, telephone number, preferred modality, preferred language, and any information voluntarily provided in the consultation request.

If health information is included in the consultation request or message, it will be treated as a special category of personal data.

3. Purposes of processing

  • To manage requests for information or appointments.
  • To reply to enquiries received through the form, WhatsApp, telephone, or email.
  • To organize medical services and any related follow-up when appropriate.
  • To comply with legal obligations and protect the professional legal position.

4. Legal basis

The legal basis for processing contact data is the application of pre-contractual measures at the request of the data subject and, where applicable, consent.

Where users provide health-related data through the website or contact channels, the legal basis will be their explicit consent for the purpose of responding to their enquiry.

5. Recipients and communication channels

Personal data will not be disclosed to third parties unless legally required or necessary for technical services related to the operation of the website or communications.

Requests submitted through the form are routed via WhatsApp. Use of this channel may involve processing by WhatsApp Ireland Limited and other Meta group companies, as well as possible international data transfers under their own terms and privacy policies.

Users are advised not to send more health information than strictly necessary for the initial contact.

6. Retention periods

Data will be stored for as long as necessary to handle the request and, afterwards, for the periods required by applicable law or while legal responsibilities may arise.

If a healthcare relationship begins, subsequent processing will also be subject to the applicable healthcare regulations.

7. Data subject rights

You may request access, rectification, erasure, objection, restriction of processing, and portability of your data, and you may withdraw your consent at any time by writing to info@marina-medicofamilia.com.

If you believe the processing does not comply with the law, you may lodge a complaint with the Spanish Data Protection Agency.

8. Security

Reasonable technical and organizational measures are applied to protect personal data against unauthorized access, loss, alteration, or improper disclosure, taking into account the nature of the information processed.